Navigating the world of baby gear is an adventure, and ensuring your products are protected with a valid warranty is a crucial part of the journey. At Baby enRoute, we're dedicated to helping you every step of the way, even after you've left our store. That’s why we’ve compiled this comprehensive guide to the warranty portals and processes for all the top car seat and stroller brands we proudly carry.
Whether you're registering a new purchase or need to make a claim, this guide has the essential information you need, all in one place. Remember to always keep your proof of purchase—it’s the most important document for any warranty claim!
Quick Links to Warranty Information:
- UPPAbaby Warranty
- Britax Warranty
- Cybex Warranty
- Maxi-Cosi Warranty
- Clek Warranty
- Veer Warranty
- Bugaboo Warranty
- Thule Warranty
- Mima Warranty
UPPAbaby Warranty Portal & Details
UPPAbaby offers a generous 3-year limited warranty on their strollers, In-Home products (like the bassinet and playard), and select accessories. This warranty covers manufacturing defects under normal use and is valid for the original retail purchaser with proof of purchase from an authorized retailer.
Key Details:
- Warranty Period: 3 years from the date of purchase.
- What It Covers: Strollers, Bouncer, High Chair, Playard, Bassinet, and select accessories (RumbleSeat, Changing Station, Piggyback).
-
How to Make a Claim:
- Contact UPPAbaby Customer Experience at (844) 823-3132.
- Email support@uppababy.com with your proof of purchase, product serial number, and details of the issue.
Learn More: UPPAbaby Warranty Page
Britax Warranty Portal & Claim Process
Britax's warranty policies are specific to each product. The best source for detailed warranty information for your particular item is the user guide that came with it. The warranty is only valid for the original purchaser and requires proof of purchase to make a claim.
Key Details:
- Warranty Period: Varies by product. Refer to your user guide.
- What It Covers: Varies by product.
-
How to Make a Claim:
- Contact Britax Consumer Services at 1-888-427-4829 or 1-704-409-1699.
- Alternatively, you can write to them at: Britax Child Safety, Inc., 4140 Pleasant Road, Fort Mill, SC 29708 USA.
User Guides & Installation Videos: Britax User Guides
Cybex Warranty Claim Instructions
Cybex handles warranty claims directly through their dedicated after-sales support team. When reaching out, be prepared to provide a detailed list of information to ensure a quick and smooth process.
Key Details:
-
How to Make a Claim:
- Contact Cybex After Sales at 877-242-5676.
- Email Info.us@cybex-online.com.
- Information Required for Claim: Name of Product, Item Number, Serial Number, Date of Purchase, Date of Manufacture, Reference Number, Shipping information, a description of the issue, and photos or videos.
Maxi-Cosi Warranty Policy
Maxi-Cosi, a Dorel Juvenile Group brand, offers a warranty to the original retail purchaser covering defective materials or workmanship.
Key Details:
- Car Seats: 1-year warranty from the date of original purchase.
- Strollers: 2-year warranty from the date of original purchase.
-
How to Make a Claim:
- Submit a request through their online contact support form.
Maxi-Cosi Warranty Page: Maxi-Cosi Warranty Information
Clek Warranty Information
Clek offers a non-transferable warranty to the original consumer purchaser of a new, unused product from an authorized retailer. This warranty covers defects in material and workmanship for one year.
Key Details:
- Warranty Period: 1 year from the date of purchase.
-
How to Make a Claim:
- Contact them online.
- Call 1.866.656.2462.
- Write to them at: Clek Inc, 226 Lesmill Road, Toronto, Ontario, Canada M3B 2T5.
Clek Warranty Page: Clek Warranty
Veer Warranty: How to Register & Claim
To activate your Veer warranty, you must register your purchase or retain your proof of purchase. Veer Gear is warranted to be free from manufacturing defects for a period of 1 or 2 years, depending on the item.
Key Details:
- Warranty Period: 1 or 2 years from the date of purchase, depending on the product.
-
How to Make a Claim:
- Email support@goveer.com.
- Call +1 (470) 458-3350.
Learn More & Register Your Product: Veer Warranty Information
Bugaboo Warranty: The Process for Claims
Bugaboo encourages customers to register their products as soon as possible to speed up the warranty claim process. If you purchased your Bugaboo item from us, you should contact us directly to begin your claim.
Key Details:
- For Items Purchased from Baby enRoute: Contact us (Baby enRoute) directly with your proof of purchase.
- Required Information for Claim: Name, contact details, proof of purchase (receipt), Bugaboo model and color, serial number, a clear description of the problem, and in some cases, pictures or videos.
Bugaboo Product Support: Bugaboo Support
Thule Warranty & Claim Form
Thule stands by its products with a comprehensive warranty. To initiate a claim, you must complete their online form and provide detailed information, including proof of purchase and images of the issue.
Key Details:
-
How to Make a Claim:
- Fill out the online warranty claims form.
- You will need to upload your proof of purchase and at least 3 images or videos showing the issue.
Thule Warranty Claims Form: Thule Warranty Page
Mima Warranty Policy
Mima offers a 2-year warranty on their high-quality products. To qualify for the warranty, you must first complete the "Product Registration" on their website.
Key Details:
- Warranty Period: 2 years from the date of purchase.
-
How to Make a Claim:
- Email info@mimakidsusa.com.
- Call 1 (866) 770-0056 (M-F, 9AM-5PM PST).
- Requirement: Product registration is required to qualify for the warranty.
Mima Warranty & Registration: Mima Warranty Page
We hope this guide provides clarity and makes the warranty process for your baby gear as simple as possible. Remember, we’re always here to help! If you have any questions or need assistance with a product you purchased from us, please don’t hesitate to contact our team.
Looking for a new car seat or stroller? Shop our full collection today!
