We accept all popular payment methods for your convenience, including Shop Pay Installments, PayPal, Visa, MasterCard, Discover, Apple Pay, WeChat Pay, Alipay, American Express, and Google Pay. All available options will be displayed securely at checkout.
Frequently Asked Questions
Find Answers To All Your Questions
Orders & Payments
Shipping & Delivery
Refund & Exchange
In-Store Experience & Product Availability
Baby Registry & Services
Product Information
What are my payment options?
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
How do I cancel or change my order?
We understand that plans can change! If you need to cancel or modify an order, please contact us as soon as possible. The ability to cancel or change an order depends on its current processing status.
You can reach our Customer Service Team for assistance via:
- Email:
online@babyenroute.ca - Online Chat: Available during business hours on our website.
How can I use my 10% off sign-up coupon?
Your 10% off sign-up coupon is applicable to most items. Please note that certain premium or brand-regulated products may be excluded due to vendor pricing policies. The exclusion details are typically listed in the coupon's terms and conditions or will be indicated at checkout.
Do you offer price matching?
Yes, baby enRoute is happy to price match any identical product sold at a physical retail store located within Canada. Please provide proof of the advertised lower price (e.g., flyer, website link, ad) for verification. Our team will review your request and get back to you as soon as possible.
How long does the delivery take?
Shipping times vary depending on your location and the product availability, typically 3-7 business days for most Canadian orders. Once your order is processed, you will receive a tracking number to monitor your delivery status. Estimated delivery times are typically provided at checkout.
Do you offer free shipping?
baby enRoute will ship, FOR FREE, any regular size order within Canada (see below for some exceptions*) with a minimum purchase value of $100 before taxes and after discounts via Canada Post, Purolator, or FedEx. Oversize item surcharges will still apply to orders that otherwise qualify for free shipping.
Shipping Cost is calculated at the time of check-out and varies depending on your location, size, and weight of merchandise purchased.
baby enRoute is not responsible for any additional Brokerage, Duty or Taxes that may apply.
Shipping Surcharges
Certain remote areas within Canada have limited delivery service and this results in a high shipping cost. We are unable to offer our free shipping to these areas but do have competitive rates with Canada Post that you can take advantage of. Once we receive your order we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause.
*These exception areas include Yukon, Northwest Territories, and Nunavut. Orders shipping internationally are not eligible for free shipping.
Do you ship internationally?
Yes, baby enRoute offers worldwide shipping! Shipping costs for international orders will be calculated automatically at checkout based on your location and the items in your cart.
What is your Refund & Exchange Policy?
We want you to be completely satisfied with your purchase! For detailed information on eligibility, timeframes, and how to initiate a return or exchange, please visit our comprehensive Refund Policy page at: https://babyenroute.com/policies/refund-policy.
How do I track my Refund?
To track the status of your refund, kindly refer to your confirmation email that you have received from us.
How long does it take to get the Refund?
Once we receive your return, please allow us 3-7 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
Do you have a physical store location?
Yes, baby enRoute operates three convenient physical store locations in Canada. You can visit us in Richmond, BC, Burnaby, BC, and Ottawa, ON. Find store hours and addresses on our Contact Us page.
Do you have specific stroller or car seat models on display?
Our showrooms feature a wide selection of popular car seat and stroller brands, including UPPAbaby, Bugaboo, Cybex, Maxi Cosi, Evenflo, Clek, Mima, Veer and Britax. While we strive to display a broad range, specific models may vary by store location. We recommend calling your preferred store in advance or using our online chat service to inquire about the availability of a particular model before your visit.
How do I create a Baby Registry with baby enRoute?
Creating your baby enRoute registry is simple and convenient! For a detailed, step-by-step guide on how to set up and manage your registry, please visit our dedicated page: https://babyenroute.com/pages/baby-enroute-baby-registry. You'll be ready to share your perfect baby list in no time!
What are the benefits of creating a baby enRoute Registry?
A baby enRoute registry unlocks a range of exclusive perks designed to support you as you prepare for your little one!
- Welcome Goodie Bag (Valued over $100): Receive a FREE Welcome Goodie Bag!
- How to get it: Create your registry with 20+ items, share it on social media tagging
@babyenRoute, and visit us in-store with pregnancy verification. - Not near a store? We can ship your goodie bag with any existing online order. Just email
online@babyenroute.cawith your order number, contact info, pregnancy verification, and proof of social media share.
- How to get it: Create your registry with 20+ items, share it on social media tagging
- Completion Discount (10% off): As your due date approaches, enjoy an exclusive 10% off* on most unpurchased items remaining on your registry. Contact our Customer Service Team at
online@babyenroute.caor visit any store to receive your code. - Spend More, Get More Gift Cards: Upon closing out your registry, earn a gift card for your next purchase based on the total value of gifts purchased from your registry by friends and family. Earn up to a $200 Gift Card for $4,000+ in gifted items, with various tiers starting from $25 for $500+ gifted.
- Lowest Price Guarantee: We guarantee the best prices! We match or beat any regular or sale price from Canadian competitors, plus offer price adjustments within 14 days of purchase. (Learn more about our Lowest Price Guarantee).
- Refer A Friend Program: Refer a friend or family member to create a baby enRoute registry and receive $20 off your next regular-priced purchase of $100 or more*.
*Registry Eligibility & Exclusions: To qualify for perks, your registry must be active for at least 60 days and include a minimum of 20 unique items. Perks can be redeemed up to 3 months after your due date.
*Exclusions for Completion Program: Car seats, strollers, furniture, mattresses, electronics, clearance/sale items, and gift cards are typically excluded from the completion discount. Standard exclusions apply, and offers cannot be combined.
Do you offer gift cards?
Yes, baby enRoute offers gift cards that make the perfect present for expecting parents! Gift cards can be purchased online and used for any items on our website or in our physical stores. Our gift cards do not expire, so recipients can use them whenever they're ready.
Do you offer car seat installation checks or services?
Yes, baby enRoute is committed to car seat safety! We have BCAA-certified Car Seat Safety Educators available at our Richmond and Burnaby locations. These personalized car seat check-up sessions are available by appointment to ensure your car seat is installed correctly and safely.
You can book your session and find more details on our dedicated Car Seat Check-up page: https://babyenroute.com/products/car-seat-checkup. Don't forget to use the coupon code "CARSEATSAFETY" at checkout to get your free session!
How do I choose the right car seat for my child?
Choosing the right car seat depends on your child's age, weight, height, and your vehicle type. We recommend reviewing the specific product descriptions and safety guidelines for each car seat. Our in-store experts are also available to guide you through the selection process for infant, convertible, and booster seats.
What is the difference between various stroller types (e.g., travel system, jogging, umbrella)?
Different strollers are designed for various needs. A travel system includes an infant car seat, jogging strollers are for active parents, and umbrella strollers are lightweight for quick trips. We encourage you to explore our [Stroller Buying Guide] for detailed comparisons or speak with our sales associates.
Orders & Payments
What are my payment options?
We accept all popular payment methods for your convenience, including Shop Pay Installments, PayPal, Visa, MasterCard, Discover, Apple Pay, WeChat Pay, Alipay, American Express, and Google Pay. All available options will be displayed securely at checkout.
How to track my order?
You will receive an email from us after you have placed the order. You’ll get confirmation in your email when you purchase and we’ll let you know when your order is on the move. You will be able to track your order through your preferred shipping partner.
How do I cancel or change my order?
We understand that plans can change! If you need to cancel or modify an order, please contact us as soon as possible. The ability to cancel or change an order depends on its current processing status.
You can reach our Customer Service Team for assistance via:
- Email:
online@babyenroute.ca - Online Chat: Available during business hours on our website.
How can I use my 10% off sign-up coupon?
Your 10% off sign-up coupon is applicable to most items. Please note that certain premium or brand-regulated products may be excluded due to vendor pricing policies. The exclusion details are typically listed in the coupon's terms and conditions or will be indicated at checkout.
Do you offer price matching?
Yes, baby enRoute is happy to price match any identical product sold at a physical retail store located within Canada. Please provide proof of the advertised lower price (e.g., flyer, website link, ad) for verification. Our team will review your request and get back to you as soon as possible.
Shipping & Delivery
How long does the delivery take?
Shipping times vary depending on your location and the product availability, typically 3-7 business days for most Canadian orders. Once your order is processed, you will receive a tracking number to monitor your delivery status. Estimated delivery times are typically provided at checkout.
Do you offer free shipping?
baby enRoute will ship, FOR FREE, any regular size order within Canada (see below for some exceptions*) with a minimum purchase value of $100 before taxes and after discounts via Canada Post, Purolator, or FedEx. Oversize item surcharges will still apply to orders that otherwise qualify for free shipping.
Shipping Cost is calculated at the time of check-out and varies depending on your location, size, and weight of merchandise purchased.
baby enRoute is not responsible for any additional Brokerage, Duty or Taxes that may apply.
Shipping Surcharges
Certain remote areas within Canada have limited delivery service and this results in a high shipping cost. We are unable to offer our free shipping to these areas but do have competitive rates with Canada Post that you can take advantage of. Once we receive your order we will contact you with the shipping surcharge. We apologize in advance for any delays or inconvenience this may cause.
*These exception areas include Yukon, Northwest Territories, and Nunavut. Orders shipping internationally are not eligible for free shipping.
Do you ship internationally?
Yes, baby enRoute offers worldwide shipping! Shipping costs for international orders will be calculated automatically at checkout based on your location and the items in your cart.
Refund & Exchange
What is your Refund & Exchange Policy?
We want you to be completely satisfied with your purchase! For detailed information on eligibility, timeframes, and how to initiate a return or exchange, please visit our comprehensive Refund Policy page at: https://babyenroute.com/policies/refund-policy.
How do I track my Refund?
To track the status of your refund, kindly refer to your confirmation email that you have received from us.
How long does it take to get the Refund?
Once we receive your return, please allow us 3-7 business days for your refund to process. Refund amount will be automatically debited to the same form of payment originally used for purchase.
In-Store Experience & Product Availability
Do you have a physical store location?
Yes, baby enRoute operates three convenient physical store locations in Canada. You can visit us in Richmond, BC, Burnaby, BC, and Ottawa, ON. Find store hours and addresses on our Contact Us page.
Do you have specific stroller or car seat models on display?
Our showrooms feature a wide selection of popular car seat and stroller brands, including UPPAbaby, Bugaboo, Cybex, Maxi Cosi, Evenflo, Clek, Mima, Veer and Britax. While we strive to display a broad range, specific models may vary by store location. We recommend calling your preferred store in advance or using our online chat service to inquire about the availability of a particular model before your visit.
Baby Registry & Services
How do I create a Baby Registry with baby enRoute?
Creating your baby enRoute registry is simple and convenient! For a detailed, step-by-step guide on how to set up and manage your registry, please visit our dedicated page: https://babyenroute.com/pages/baby-enroute-baby-registry. You'll be ready to share your perfect baby list in no time!
What are the benefits of creating a baby enRoute Registry?
A baby enRoute registry unlocks a range of exclusive perks designed to support you as you prepare for your little one!
- Welcome Goodie Bag (Valued over $100): Receive a FREE Welcome Goodie Bag!
- How to get it: Create your registry with 20+ items, share it on social media tagging
@babyenRoute, and visit us in-store with pregnancy verification. - Not near a store? We can ship your goodie bag with any existing online order. Just email
online@babyenroute.cawith your order number, contact info, pregnancy verification, and proof of social media share.
- How to get it: Create your registry with 20+ items, share it on social media tagging
- Completion Discount (10% off): As your due date approaches, enjoy an exclusive 10% off* on most unpurchased items remaining on your registry. Contact our Customer Service Team at
online@babyenroute.caor visit any store to receive your code. - Spend More, Get More Gift Cards: Upon closing out your registry, earn a gift card for your next purchase based on the total value of gifts purchased from your registry by friends and family. Earn up to a $200 Gift Card for $4,000+ in gifted items, with various tiers starting from $25 for $500+ gifted.
- Lowest Price Guarantee: We guarantee the best prices! We match or beat any regular or sale price from Canadian competitors, plus offer price adjustments within 14 days of purchase. (Learn more about our Lowest Price Guarantee).
- Refer A Friend Program: Refer a friend or family member to create a baby enRoute registry and receive $20 off your next regular-priced purchase of $100 or more*.
*Registry Eligibility & Exclusions: To qualify for perks, your registry must be active for at least 60 days and include a minimum of 20 unique items. Perks can be redeemed up to 3 months after your due date.
*Exclusions for Completion Program: Car seats, strollers, furniture, mattresses, electronics, clearance/sale items, and gift cards are typically excluded from the completion discount. Standard exclusions apply, and offers cannot be combined.
Do you offer gift cards?
Yes, baby enRoute offers gift cards that make the perfect present for expecting parents! Gift cards can be purchased online and used for any items on our website or in our physical stores. Our gift cards do not expire, so recipients can use them whenever they're ready.
Do you offer car seat installation checks or services?
Yes, baby enRoute is committed to car seat safety! We have BCAA-certified Car Seat Safety Educators available at our Richmond and Burnaby locations. These personalized car seat check-up sessions are available by appointment to ensure your car seat is installed correctly and safely.
You can book your session and find more details on our dedicated Car Seat Check-up page: https://babyenroute.com/products/car-seat-checkup. Don't forget to use the coupon code "CARSEATSAFETY" at checkout to get your free session!
Product Information
How do I choose the right car seat for my child?
Choosing the right car seat depends on your child's age, weight, height, and your vehicle type. We recommend reviewing the specific product descriptions and safety guidelines for each car seat. Our in-store experts are also available to guide you through the selection process for infant, convertible, and booster seats.
What is the difference between various stroller types (e.g., travel system, jogging, umbrella)?
Different strollers are designed for various needs. A travel system includes an infant car seat, jogging strollers are for active parents, and umbrella strollers are lightweight for quick trips. We encourage you to explore our [Stroller Buying Guide] for detailed comparisons or speak with our sales associates.